CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 647-839-9248 or send us an email at
contact@krystlecreations.com

FAQ

 
How do I track my order?
 

Krystle Creations uses Canada Post for all their parcels. Upon payment, a unique tracking number will be issued to you. 

 

What are your delivery options?
 

Krystle creation uses Canada Post. Standard shipping within Canada is 10-14 business day for Jewelry and off the rack swimwear. 4-6 weeks wait for custom swimwear. Express shipping is available during checkout of your shopping cart at additional cost. For special requirements, please contact customer service.

 

 

 

How do I return an item?
 

If there are any manufacturing defaults ,all errors with photos must be submitted for approval . Once approved, A return label will be email to you PRIOR to receiving a partial or full refund. . 
Your satisfaction is important. If time is permitted, a new suit will be mailed out at no extra cost.

 "Off the rack" Suits are strictly final sale.


Where are you located? Can I book a fitting appointment?
Krystle creations is located in Toronto, Canada. Please contact customer service to book an appointment at your local gym or the residential office.


I am on a budget and can't afford crystals, what can I choose?

Competing can be an expensive sport but you don't need to break the bank to look fabulous. There are many "off the rack " brand new sample suits available. Choosing a sequins fabric is also a strong alternative to have the shimmer on stage. If you absolutely love a design, Installment payments are also an option. Contact customer service for payment breakdowns.

This is my first bodybuilding competition, How do I measure myself?
 

The first show is always a bit nerve racking. If you are more than 10 lbs away from your target Stage weight, Talk to your coach for a rough estimate of your measurements.
1 Inch too big or too small can make a big difference on the comfort of your suit.. Krystle Creations want you to feel proud on stage so you can show off your great accomplishment. Call customer service at (647)839.9248 to speak to a seamstress for measurement guidance.

**Sewing rule of thumb: every 5lbs is about 1 inch.**

 

 

Do you provide International delivery?
 

At the moment, Krystle Creations solely ships to Canada and USA.
More options to come in the near future.

 

 

 

What is your returns policy?
 

Due to personal Hygiene, all Swim wear and competitor suits are FINAL SALE.
 

How early should I order my suit?
 

"Off the rack" Premade suits can should be ordered 1 (one) week in advance to assure timely delivery. All Custom wear must be ordered 4-5 weeks in advance. 



Do you use rhinestone on your swimwear?

No, All female swimwear is embellished with glass crystals from Preciosa components. Rhinestones look beautiful under natural light but very dull on stage. Rhinestones are an acrylic compound that absorb light. Preciosa crystals reflect the bright stage lights due to its glass base to give you the most spectacular shine. To learn more about preciosa, click on the tab on the header.


 

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